Who we are

This website address is: https://livechatforhotels.com, is owned and operated by Lodging Interactive.

Lodging Interactive Privacy policy

At Lodging Interactive, we understand that privacy is important to you. We are providing this Privacy Statement to help you understand how we may collect and use information.

General Data Protection Regulation (GDPR)

Lodging Interactive has measures in place which meet the principles of data protection by design and data protection by default (per GDPR Article 25). Additionally, we have verified that our vendors and partners are in compliance with the GDPR or plan to be in compliance before May 25, 2018. If you have a GDPR question or concern about this privacy policy, please email us at privacy@LodgingInteractive.com.

What does this privacy policy cover?

This privacy policy describes the privacy practices of Lodging Interactive websites. Note that “websites” include, but is not limited to, web-based services such as any Lodging Interactive client portal, company marketing portal, live chat and messaging, etc. This privacy policy also applies to Lodging Interactive’s marketing and advertising practices.

What information does Lodging Interactive collect about me?

Lodging Interactive user account, registration, and customer support

When you register to use a Lodging Interactive website, create a Lodging Interactive user account, or contact us for support or other offerings, Lodging Interactive collects information that identifies you. This includes information such as your name, company name or email address. We may also sometimes collect other information that does not identify you, such as which types of websites you’re interested in. Some of this information is required and other information is optional. To help keep our databases current and to provide you the most relevant content and experiences, we may combine information provided by you with information from other sources, in accordance with applicable law. For example, from these sources, we may learn about the size, industry, and other information about the company you work for.

Lodging Interactive websites

We collect information about how you use our websites. We may collect information sent by your browser or device to our servers whenever you visit a Lodging Interactive website. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you used. When you visit a Lodging Interactive website, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. Lodging Interactive may collect information about how you use our websites by using cookies and similar technologies, and our servers may collect similar information when you are logged in to the website. Depending on the website, this information may be anonymous or it may be associated with you.

Lodging Interactive emails

Emails we send you may include a technology (called a web beacon) that tells Lodging Interactive whether you have received or opened the email, or clicked a link in the email. If you do not want us to collect this information from Lodging Interactive marketing emails, you can opt out of receiving Lodging Interactive marketing emails.

Lodging Interactive online advertising

Lodging Interactive advertises online in a variety of ways, including displaying Lodging Interactive ads to you on other companies’ websites and apps. We collect information such as which ads are displayed, which ads are clicked on, and on where the ad was displayed.

Buttons, tools, and content from other companies

Lodging Interactive websites may include buttons, tools, or content that link to other companies’ services (for example, a Facebook “Like” button). We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view a Lodging Interactive web page or app containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information.

Lodging Interactive social networking pages and social sign-on services

Lodging Interactive has its own pages on many social networking sites (for example, the Lodging Interactive Facebook page). We may collect information when you interact with our social networking pages.

How does Lodging Interactive use the information it collects about me?

Lodging Interactive uses the information we collect about you in a number of ways, such as:

  • Providing you with the Lodging Interactive websites for which you have registered, as well as any services, support, or information you have requested
  • Better understanding how our websites are being used so we can improve them and engage and retain users
  • Diagnosing problems in our websites
  • Tailoring a website or Lodging Interactive ad to your likely interests
  • Sending you business messages such as those related to payments or expiration of your service
  • Sending you information about Lodging Interactive , special offers, and similar information
  • Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns
  • Reducing fraud and protecting you as well as Lodging Interactive

What are cookies and how does Lodging Interactive use them?

As with most websites, Lodging Interactive uses cookies and similar technologies to make our websites work as well as to learn more about our users and their likely interests.

Lodging Interactive websites may also use cookies and similar technologies from other companies that allow us to gather additional information to measure and improve the effectiveness of the Lodging Interactive services.

Does Lodging Interactive share my personal information?

Lodging Interactive works with companies that help us run our business. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.

Lodging Interactive may also share your personal information:

  • When you agreed to the sharing
  • With our resellers and other sales partners if you are a business customer and agreed to receive Lodging Interactive marketing communications. Note that we do not share personal information about consumers with third parties for their own marketing purposes unless the consumer agreed to that sharing.
  • When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process
  • When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites against attacks, or protect the property and safety of Lodging Interactive , our customers and users, or the public
  • If we merge with or are acquired by another company, sell a Lodging Interactive website or business unit, or if all or a substantial portion of our assets are acquired by another company. In those cases your information will likely be one of the assets that is transferred

We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use Lodging Interactive services.

Is my personal information secure?

We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and Lodging Interactive cannot ensure or warrant the security of your personal information.

Where does Lodging Interactive store my personal information?

Your personal information and files are stored on Lodging Interactive ’s servers and the servers of companies we hire to provide services to us.

How can I review or update my personal information or close my Lodging Interactive user account?

Under the law of some countries, you may have the right to access the information Lodging Interactive holds about you, correct mistakes in that information, and to delete personal information that we no longer have business reasons for retaining.

If you are a Lodging Interactive client you can request that we remove your email address from our marketing database, deactivate your Lodging Interactive user account, or provide you a copy of your personal information, please email your request to privacy@LodgingInteractive.com. Please note that we need to retain certain information about you for legal and internal business reasons, such as fraud prevention. We will retain your personal information for as long as necessary to provide you with the websites and apps you are eligible to use with your Lodging Interactive user account and as needed to comply with our legal obligations and enforce our agreements.

If you are a visitor of a Lodging Interactive client website then please contact the property directly for a personal information request.

Will Lodging Interactive market to me?

Lodging Interactive and companies we hire to help us market our websites on our behalf may use your information to provide you with information and offers related to Lodging Interactive. We give you choices regarding our marketing practices.

Will this privacy policy change?

Occasionally, we may change this privacy policy to allow Lodging Interactive to use or share your personal information in a different way. We encourage you to periodically review the Lodging Interactive Privacy Policy for the latest information on our privacy practices.

Who can I contact with questions or concerns?

If you have a privacy question or concern, please email us at privacy@LodgingInteractive.com.